Terms and Conditions
Pilates with Sarah
Pilates with Sarah regards customer privacy as an important part of our relationship with our
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Sarah Venables at
Collection of Information
In order to use thePilates with Sarah website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Pilates with Sarah is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Pilates with Sarah customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). Credit Card details are collected via PayPal. We do not collect or store store Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at [email protected]
If you book a course from us, we may request certain personally identifiable information
from you. You may be required to provide contact information (such as name, Email, and postal
address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your booking. If we have trouble processing an
order, we will use this information to contact you.
Pilates with Sarah uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
Your personal information will not be provided to third parties.
Links on the Pilates with Sarah site to external entities are not covered within this policy. The terms and
conditions set out in this privacy statement only cover the domain name of Pilates with Sarah.
homepage, and other places we deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to
modify this privacy statement at any time, so please review it frequently. If we make material changes
to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
After booking a course online, you will receive an email confirmation from Booking Bug containing your booking details.
PayPal will normally confirm receipt of your booking within a few minutes of booking a space.
You will be issued a Full Receipt, suitable for submitting to your Health Fund at the start of the course.
Refund & Returns Policy
Courses booked may be cancelled up to 14 days before the start date of the booked course. A $25 administration fee will be charged before a refund is made.
Refunds will not be offered for cancellations less that 14 days before the start date of the booked course.
Refunds are not offered for classes missed during the course booked.
As a gesture of good will, if there is availability in an alternative class, you may be able to make up for a missed class. This is completely dependant on availability and not a company policy. Speak to your instructor should you need to miss a class.